{"id":2199,"date":"2025-09-27T16:56:47","date_gmt":"2025-09-27T14:56:47","guid":{"rendered":"https:\/\/anakovacevic.pro\/general-terms-and-conditions\/"},"modified":"2026-02-24T17:29:19","modified_gmt":"2026-02-24T16:29:19","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/anakovacevic.pro\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n

Platza d.o.o. confirms all information in writing by e-mail in order to avoid any misunderstandings.<\/p>\n\n

TERMS OF SALE<\/h3>\n\n

PRE-CONTRACTUAL NOTICEHere we provide all relevant information about us, the goods and services we offer through online sales, as well as the essential provisions of the contractual relationship that we will offer you in the Sales Contract that we will conclude with you if you accept our offer and pay the requested amount, all in accordance with the Consumer Protection Act, the Services Act, the Electronic Commerce Act and the Civil Obligations Act.<\/p>\n\n

Orders in the online store of Platza d.o.o. may be placed only by adults.<\/p>\n\n

Information about the Seller<\/h3>\n\n

1.1. PLATZA dru\u0161tvo s ograni\u010denom odgovorno\u0161\u0107u za trgovinu i usluge (PLATZA limited liability company for trade and services), OIB: 99434844018, Registered office: Kastav, Milana Marjanovi\u0107a 1, Court where the company is entered in the Court Register: Commercial Court in Rijeka, Registration number: 040390574 (hereinafter: the Seller).<\/p>\n\n

1.2. anakovacevic.pro<\/a> is the name of the online store through which the Seller offers goods and services to customers.The web address of the store is anakovacevic.pro<\/strong>.E-mail address: info@anakovacevic.pro<\/strong>Telephone: 099 400 9972. <\/p>\n\n

1.3. Working hours and communication with customers are carried out via e-mail, on working days from 9:00 to 17:00.<\/p>\n\n

1.4. The Seller is registered for the sale of goods and services via the internet.<\/p>\n\n

1.5. The Seller\u2019s IBAN is HR1724020061100875517.<\/p>\n\n

Offer of Products and Services<\/h3>\n\n

All goods and services offered by the Seller are listed on the website anakovacevic.pro. Information on products offered on anakovacevic.pro<\/strong> is taken from the labels of each product, the internal instructions of the products, or from materials (brochures, leaflets, web pages) prepared by the manufacturer, importer or supplier of each product. The photographs are provided by the manufacturer or supplier and do not necessarily have to be identical to the delivered product. We strive to provide as accurate and detailed information as possible about each product. We reserve the right to errors in the description or photograph of an individual product. Platza d.o.o. reserves the right to change information (including product prices and special offers) on the website without prior notice. For each product, the customer expresses interest by filling in a form, and the price is determined in advance and stated in the offer to the customer on the basis of the customer\u2019s defined parameters (e.g. their address) and based on the number of books they wish to purchase. <\/p>\n\n

PRODUCT INFORMATION \u2013 DESCRIPTIONS, IMAGES<\/strong>For each product we strive to present to the customer, as thoroughly as possible, the appearance and characteristics of the product through images and descriptions.We obtain images, descriptions and data from the manufacturer, representative and\/or importer of the product.<\/p>\n\n

TYPES OF PAYMENT<\/strong>Goods and services can be paid by: general payment slip, bank transfer, bank remittance and internet banking.<\/p>\n\n

OFFER<\/strong>Upon the customer\u2019s request, the Seller issues an offer stating the list of requested and available goods and services, the delivery deadline and the value of the offer for payment in cash. The delivery deadline stated in the offer starts from the day the funds are received on the transaction account. <\/p>\n\n

CUSTOMER COMPLAINT<\/strong>The customer may submit a complaint to the Seller via e-mail at info@anakovacevic.pro<\/strong> or by post to the Seller\u2019s registered office. The Seller keeps received complaints and undertakes to respond to them and act upon them as soon as possible. <\/p>\n\n

SALES CONTRACT<\/strong>On the basis of this pre-contractual notice and the executed payment, the Seller delivers to the customer a Sales Contract together with the invoice for the goods and services paid. The contract is sent by e-mail.The contract is considered concluded upon the customer\u2019s payment of the total amount stated in the offer. <\/p>\n\n

UNILATERAL TERMINATION OF THE CONTRACT<\/strong><\/p>\n\n

Download our CONTRACT TERMINATION FORM (PDF)<\/strong><\/a><\/p>\n\n

    \n
  1. Calculating the deadline for unilateral termination of the contractThe concluded Sales Contract may be unilaterally terminated by the Customer within 14 days without giving any reason. If, on the basis of the received offer, a contract has been concluded for several products and services, unilateral termination of the contract may be made in full for all purchased products and services, or only for some of them. In order for the Customer to exercise the right to unilateral termination of this Contract, they must notify the Seller of their decision to unilaterally terminate the contract before the expiry of the deadline, by means of an unambiguous statement sent by post or by e-mail, stating their name and surname, address, telephone number, fax number or e-mail address, and may also use the attached sample form for unilateral termination of the contract contained in this section.The deadline for unilateral termination is 14 days from the day on which you or a third party specified by you, who is not the carrier, took possession of the first item or the first consignment of goods from the paid offer.The Seller will send the Customer confirmation of receipt of the notice of unilateral termination without delay.<\/li>\n\n\n\n
  2. Return of goods<\/strong>It is considered that you have fulfilled your obligation on time if, before the expiry of the above deadline, you send or hand over the goods to us or to a person authorised by us to receive the goods. In the case of withdrawal from a purchase where the goods are already on the way, the shipping costs are borne by the customer. <\/li>\n\n\n\n
  3. Costs of returning goods<\/strong>The direct costs of returning the goods are borne by the customer.<\/li>\n\n\n\n
  4. Customer\u2019s liability for diminished value of goods<\/strong>In the event of unilateral termination of the Contract, the Customer is liable to the Seller for any diminished value of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. This particularly refers to diminished value caused by returning goods without original packaging or by destruction of original packaging, visible wear or damage resulting from use not in accordance with the provided instructions for installation and use of the device and from physical damage.For destroyed packaging, the Seller will reduce the refunded amount by 10% of the amount paid for that product. For visible wear or damage caused by improper use, the reduction is 20%, and for visible damage to the product, a percentage proportionate to the extent of the damage and the diminished value, but not less than 25% of the retail price of the product. The above reductions do not apply when the customer returns the product because they have determined its non-conformity, in accordance with the declared properties and functions of the product and in line with the buyer\u2019s rights stated in the warranty.The customer is obliged to return the product no later than 14 days from the date stated in the written request for unilateral termination of the Contract.<\/li>\n\n\n\n
  5. Refund of the paid amount to the Seller\u2019s transaction account<\/strong>The refund of money received on the Seller\u2019s transaction account (reduced by any applicable percentages) will be made only after the goods have been returned to the Seller or after the customer provides proof that the goods have been sent back to the Seller. Loss of or damage to the goods during transport to the Seller is borne by the customer. <\/li>\n\n\n\n
  6. Unilateral termination of the Contract is not possible in the following cases:<\/strong>The Customer may not request termination of the contract for an ordered product that, based on their specification, was ordered from the manufacturer and\/or importer, and was to be produced (i.e. is not a standard product held in stock by the manufacturer and\/or importer \u2013 which the Customer was informed about by the Seller), and which has already been produced or which the Seller can no longer cancel with the manufacturer. The Customer may not return the product and\/or request termination of the contract if the product has been physically damaged or if, by improper handling contrary to the manufacturer\u2019s instructions, the Customer has caused functional damage to the product or its destruction.<\/li>\n\n\n\n
  7. The Customer may not request termination of the contract after the expiry of the deadline provided for termination of the contract under these terms.<\/strong><\/li>\n\n\n\n
  8. EU Online Dispute Resolution Platform<\/strong>If no agreement is reached between the Seller and the Customer, each party has the right to use the EU online dispute resolution platform available at the following link: Online Dispute Resolution (ODR) platform: EU platform<\/li>\n<\/ol>\n\n
      \n
    1. Acceptance of goods<\/strong>Upon acceptance of the goods, the customer is obliged to inspect the goods and check whether they have been delivered without physical damage. By signing the delivery note, the customer waives any subsequent complaint on this basis. The customer is not obliged to accept goods with physical damage.In the case of hidden damage (inside the device, external damage under the packaging, etc.), the customer is obliged to keep the original packaging so that the damage can be inspected at the exact point where physical damage occurred. If it is established that the packaging is damaged in the area where the device is damaged, the complaint will not be accepted because the damage should have been noticed upon acceptance of the goods.If the product ordered by the customer contains granite, siligranite, glass, stone or similar fragile material, the customer is OBLIGED TO OPEN the product\u2019s packaging and verify that the product is not broken \/ cracked \/ shattered \/ damaged. The customer has the right and duty to check the product before taking delivery (whether it is personal collection at the warehouse or delivery to their address).If the customer notices that the product is damaged, they must refuse to accept such a product and must not sign the document confirming receipt of the product.We warn that through improper handling during transport, the product may break while the packaging remains undamaged. The appearance of undamaged packaging is not a guarantee that the product has been delivered undamaged. If the customer signs the acceptance of goods without remarks and later discovers damage, the delivery services will not accept responsibility for such damage and will reject any such complaint as unfounded. If the customer refuses to accept the shipment because of damage (does not sign the acceptance), we must be contacted immediately and we will ensure that a new product is delivered to the customer as soon as possible.<\/li>\n\n\n\n
    2. Liability for material defects and warranty statement<\/strong>We guarantee the customer all the rights granted by the Civil Obligations Act and the Consumer Protection Act. The proper functioning of the product is guaranteed by the manufacturer and\/or importer, in accordance with the warranty statement delivered with the product. The Seller will provide the customer with all possible assistance in securing their rights under the warranty and by law. <\/li>\n\n\n\n
    3. Informing the Customer about the progress of contract performanceThe Seller informs the customer in writing (generally by e-mail) of each stage in the execution of the concluded Sales Contract by notifying them of:\u2013 receipt of payment \u2013 sending the delivery note, invoice and text of the Sales Contract, which in all provisions is aligned with this Pre-contractual Notice and is concluded with the customer by their payment of the offer \u2013 readiness of the goods for collection or delivery \u2013 the progress of the transport of the goods \u2013 all subsequent support and queries raised by the Customer in exercising their rights<\/li>\n<\/ol>\n\n
      <\/div>\n\n

      MORE DETAILED INFORMATION ON TERMS OF SALE<\/h3>\n\n
        \n
      1. Ordering goods<\/strong>Goods are ordered via an electronic form on the website anakovacevic.pro<\/a> \u2013 Portfolio \u2013 Naru\u010di (Order) \u2013 Po\u0161aljite upit za knjigu (Send an enquiry for a book), after which communication with the customer continues via e-mail and all delivery parameters are agreed (type of goods, quantity, etc.).Upon receiving the order, the Seller contacts the customer and checks whether the order can be fulfilled and the customer\u2019s status, and agrees on the delivery deadline, delivery terms and method of payment. After the customer confirms their order on the basis of the final Offer from the Seller and executes the agreed payment, the order is considered final and the Seller proceeds with delivery of the goods according to the agreed terms. <\/li>\n\n\n\n
      2. Price of goods<\/strong>The valid price of the goods for the customer will be stated in the offer after the Seller receives the customer\u2019s e-mail expressing interest in a particular product.Completed payment is deemed to be the day when, after the customer confirms the order and pays the Seller\u2019s invoice, the Seller confirms receipt of the payment and debits the customer\u2019s account for the final agreed purchase amount.<\/li>\n\n\n\n
      3. Delivery costs<\/strong>The cost of delivery of goods is paid by the customer according to the current price list of the engaged carrier. The delivery cost is stated in the offer before payment and order confirmation. <\/li>\n\n\n\n
      4. Delivery<\/strong>The Seller delivers the goods to the customer in accordance with the issued offer.The customer becomes the owner of the goods after having fully paid for the goods and delivery costs and signed the delivery documentation.<\/li>\n<\/ol>\n\n
        <\/div>\n\n

        The goods may be collected from the Seller by a designated service (legal entity) or individual at the address indicated by the Seller. The data that the customer sends to the Seller by e-mail regarding the appointed service\/individual is considered to be a power of attorney issued by the customer. The authorised service\/individual confirms receipt of the goods on the Seller\u2019s or carrier\u2019s delivery note by affixing a stamp and signature, and by stating the identification document number of the person who collected the goods. <\/p>\n\n

        The customer\/authorised person confirms by signing that the quantity of goods received, the condition of the packaging and the condition of the product are all correct, as indicated on the delivery note. If the person collecting the goods notices damage or a shortage of goods, they must contact the Seller before signing the delivery note and then proceed in accordance with the Seller\u2019s instructions. <\/p>\n\n

        After the customer signs the delivery note and\/or other dispatch document without remarks, they fully assume the risk of possible damage to the product and may not subsequently claim damage against the Seller on this basis, except where the damage is of such a nature that it could not have been detected by normal care when unpacking the product upon receipt. Such damage must be reported to the Seller without delay, and in any case before the product is used and within 3 days of receipt of the product. <\/p>\n\n

        The customer has the right and duty to check the product before taking delivery (whether collecting personally at the warehouse or at the time of delivery).<\/p>\n\n

        If the customer notices that the product is damaged, they must refuse to accept the product and must not sign the delivery documentation.We warn that through improper handling during transport, the product may be damaged even if the packaging appears intact. The appearance of undamaged packaging is not a guarantee that the product has been delivered undamaged. If the customer signs the acceptance of the goods without remarks and later discovers damage, the delivery service will not accept responsibility and will reject such later complaints as unfounded. If the customer refuses to accept the shipment due to damage (does not sign the acceptance), they must contact us immediately and we will arrange a new product for the customer in the shortest possible time.<\/p>\n\n

        For goods sent by the Seller using a delivery service chosen by the Customer, the risk of damage and\/or shortage of goods or non-delivery of the entire shipment passes to the Customer at the moment the Customer\u2019s delivery service signs that they have collected the goods in accordance with the specification and in undamaged packaging. The customer must immediately notify the Seller of incomplete delivery, damage or non-delivery. The Seller will provide all possible assistance to the customer in claiming compensation from their chosen delivery service (by providing documentation showing the quantity and condition of the goods handed over for delivery). <\/p>\n\n

        If the customer does not collect a registered parcel within 7 (seven) days from the date of the notice of collection, the shipment is returned to the Seller. If the customer, without justified reason, fails to collect the shipped goods and the goods are returned to the Seller, the Seller reserves the right to charge the customer any real costs of the failed delivery. <\/p>\n\n

        In the case of a justified complaint, and if it is not possible to deliver the same item, the Seller will offer the customer a replacement product; if the customer does not accept the replacement, the Seller will, without delay, refund the full amount received from the customer to the customer\u2019s account or at the Seller\u2019s cashier, all in accordance with items 4 and 5 of point 6 of these Terms. <\/p>\n\n

        Sales Contract<\/h3>\n\n

        The Seller and the Customer, by mutual acceptance of the Order and Offer and full payment of the goods by the Customer, have concluded a Sales Contract.In the event of disagreement, the Seller and the Customer will primarily seek to resolve the issue by mutual agreement and via the EU Online Dispute Resolution Platform, and if this is not possible, the competent court in Zagreb is agreed as having jurisdiction.<\/p>\n\n

        Statement on the protection and collection of personal data and their use<\/h3>\n\n

        The Seller undertakes to protect the customer\u2019s personal data by collecting only the necessary, basic data that are necessary to fulfil obligations. The Seller will inform the customer about how their data is used and regularly give the customer the option of choosing whether or not their name may be used for marketing campaigns. All customer data is strictly kept and accessible only to employees who need it in order to perform their work. All employees of the Seller and its business partners are responsible for respecting the principles of privacy protection. All data is strictly stored and protected from misuse. <\/p>\n\n

        PRIVACY STATEMENT<\/h3>\n\n

        This Privacy Statement relates to the confidentiality of personal data collected during the registration of Customers of the anakovacevic.pro<\/strong> website and during the registration of Users who receive information about products and promotions from the anakovacevic.pro<\/strong> website. This Privacy Statement is an integral part of the General Terms and Conditions of Platza d.o.o.Platza d.o.o., as the provider of services of the anakovacevic.pro<\/strong> website, adheres to applicable regulations with the aim of protecting the privacy of its Customers and Users, in particular the EU General Data Protection Regulation (GDPR). This document describes how the data controller Platza d.o.o., Milana Marjanovi\u0107a 1, 51215 Kastav, Croatia (hereinafter: Platza d.o.o.) processes personal data. <\/p>\n\n

        Customers of the Platza d.o.o. website (hereinafter: Customers) and Users who receive information about products and promotions of Platza d.o.o. (hereinafter: Users) are advised to read everything stated on this page in order to better understand which data Platza d.o.o. collects and processes, for what purpose, on what legal basis, with whom and why it shares data, which protective measures are applied and what rights you have regarding access to personal data, rectification, erasure and your right to object.<\/p>\n\n

        Any Customer or User who has any questions regarding personal data may send an e-mail to: info@anakovacevic.pro<\/strong>.By accepting this Privacy Statement when registering as a Customer or subscribing to the anakovacevic.pro website newsletter as a User, the Customer or User confirms that they have read, understood and agree with the processing of personal data as described in this Statement.<\/p>\n\n

        What types of personal data does Platza d.o.o. collect and process via the anakovacevic.pro<\/strong> website?When registering a person as a Customer on the Platza d.o.o. website, Platza d.o.o. will request certain information (personal data) from the future Customer, such as: name and surname, address (including postal code), e-mail address, telephone number, username and password.The Customer confirms that they agree with the processing of personal data by clicking the registration button.<\/p>\n\n

        When registering a person as a User who receives information on products and promotions of the Platza d.o.o. website, Platza d.o.o. will request the following personal data from the future User: name and e-mail address.<\/p>\n\n

        Providing personal data is the decision of the Customer or User. If a Customer or User does not provide the required mandatory information for a particular activity, they will not be allowed to participate in that activity, since the activity will not be technically feasible without such data. <\/p>\n\n

        In addition to these data, we automatically collect data from your computer, which may include the IP address, as well as situations in which we automatically collect other types of data such as the date and time of access to the Platza d.o.o. website, information about the hardware, software or internet browser you use, as well as the operating system of your computer, application version and language settings.<\/p>\n\n

        We may also collect information about clicks and pages of Platza d.o.o. that are displayed to you. Platza d.o.o. recommends that Customers take care of their login password for their user account on the Platza d.o.o. website. When choosing a password, we recommend combining uppercase and lowercase letters and numbers, and using a password with at least six characters. We recommend changing the password periodically (at least once a year). <\/p>\n\n

        For what purpose does Platza d.o.o. collect and process personal data?<\/h3>\n\n

        Platza d.o.o. collects and processes personal data of Customers of the anakovacevic.pro<\/strong> website for the purpose of secure verification of Customers accessing the website, executing contracts for the purchase of goods or services, delivering goods to the Customer, communicating with the Customer, potential legal proceedings related to contract execution, and we partly apply automated processes to improve our processes in the interests of Customers, to individualise offers and to tailor our products and services to the habits and needs of Customers as much as possible.<\/p>\n\n

        Platza d.o.o. collects and processes personal data of Users receiving information about products and promotions for the purpose of sending notifications, invitations to participate in prize competitions via e-mail, social networks or other communication channels to which you have subscribed, potential legal proceedings related to contract execution, for creating a user profile for individualised notifications, for market research and to improve the efficiency and quality of our services.<\/p>\n\n

        We do not collect data on children. If we become aware that we have received such data without parental or guardian consent for children under 16 years of age, we will delete them without delay. Minors under 16 may not use the Platza d.o.o. website. No part of the Platza d.o.o. website is designed to attract anyone under 16 years of age. <\/p>\n\n

        What is the legal basis for processing personal data?<\/h3>\n\n

        The Customer, by entering their personal data and confirming (clicking) acceptance of the General Terms and this Privacy Statement, enters into a contractual relationship for the purchase of products and services of their choice on the Platza d.o.o. website, as contained in the General Terms, and therefore the processing of such personal data is lawful because actions are being undertaken at the request of the Customer to execute the purchase of products and services ordered by the Customer. By clicking acceptance of the General Terms, the Customer gives consent for the processing of their personal data. <\/p>\n\n

        The User who registers to receive information on products and promotions gives consent for the processing of their personal data by entering their data on the Platza d.o.o. website. The User may withdraw consent at any time by sending a notification to: info@anakovacevic.pro<\/strong>. <\/p>\n\n

        With which recipients does Platza d.o.o. share personal data?<\/h3>\n\n

        Platza d.o.o. will not share the Customer\u2019s or User\u2019s personal data with other parties except in the cases listed below and in situations required by applicable regulations.Platza d.o.o. will, when required for the execution of a contract for the purchase of products or services ordered by the Customer, share the Customer\u2019s personal data with:<\/p>\n\n

          \n
        1. Providers of distribution services with whom it has a permanent contract, for the purpose of fulfilling orders, delivering parcels and sending postal and e-mail communications. The distribution service provider may request that the Customer present their identity document when delivering the parcel, in order to provide the service and keep records of who collected the parcel. If the Customer refuses to provide these data, the parcel will not be delivered. <\/li>\n\n\n\n
        2. Authorised service providers in case the Customer submits a complaint, reports a defect in the product and a product inspection is needed, or requests servicing of a product purchased, in order to carry out repair, servicing or inspection of the product.<\/li>\n\n\n\n
        3. Sponsors of prize competitions in the process of awarding a prize to the winner, where Platza d.o.o. as the organiser of the competition has stated in the rules that the sponsor will deliver the prize to the winner.<\/li>\n\n\n\n
        4. Providers of ERP and CRM maintenance services with whom it has a permanent contract, for regular or extraordinary maintenance, all in order to provide services to the Customer.<\/li>\n<\/ol>\n\n
          <\/div>\n\n

          Period for which personal data will be stored<\/h3>\n\n

          Platza d.o.o. stores personal data of registered Customers of the Platza d.o.o. website for as long as the purpose of processing is being realised, i.e. as long as the registration is active and for six months after the registration has ceased, during which time any complaints from the previous period will be resolved. Platza d.o.o. stores personal data of registered Users receiving information on products and promotions for as long as the purpose of processing is being realised, i.e. as long as the registration is active. <\/p>\n\n

          Access to and correction of personal data<\/h3>\n\n

          The Customer and User have the possibility at any time to access their personal data after registration on the website, by accessing \u201cMy Account\u201d, where the Customer may revise their personal data that they have shared with Platza d.o.o. The Customer and User may request and obtain from Platza d.o.o. full information regarding stored personal data, as well as correction of such data, by sending an e-mail to the data protection officer at: info@anakovacevic.pro<\/strong>.<\/p>\n\n

          Deletion of personal data (right to be forgotten)<\/h3>\n\n

          The Customer and User have the right to request deletion of personal data at any time (right to be forgotten). The Customer may do so by sending a request to info@anakovacevic.pro<\/strong>, and the data will be deleted without delay. The User may request deletion in each e-mail notification they receive from Platza d.o.o. or by sending an e-mail to info@anakovacevic.pro<\/strong> requesting deletion of their personal data. <\/p>\n\n

          Right to object<\/h3>\n\n

          If, despite all measures taken to protect personal data, you consider that you have grounds for objection, please contact us at info@anakovacevic.pro<\/strong>. You also have the right to lodge a complaint with the supervisory authority \u2013 the Croatian Personal Data Protection Agency (AZOP). <\/p>\n\n

          Security measures for personal data protection<\/h3>\n\n

          Collected data is stored in electronic form and protected by an SSL certificate that encrypts data and ensures secure communication between the Customer\u2019s or User\u2019s computer and Platza d.o.o. Platza d.o.o. takes data protection seriously and applies various precautionary measures to keep personal data safe. Unfortunately, no data transmission over the internet or wireless network can be 100% secure. As a result, although Platza d.o.o. employs reasonable measures to protect data, it cannot guarantee protection of any information transmitted to or from the Platza d.o.o. website, and is not responsible for actions of any third party that receives such information. Platza d.o.o. may decide to store personal data with service providers within the EU, and only exceptionally outside the EU. This will be done only if there is an adequacy decision of the European Commission for that country and if appropriate safeguards and compliance with binding data protection rules have been agreed. <\/p>\n\n

          Changes to the Privacy Statement<\/h3>\n\n

          Platza d.o.o. may change this Privacy Statement at any time by publishing an amended text on the website. Customers and Users are advised to periodically review this Privacy Statement to see any changes. If the Customer or User does not agree with this Privacy Statement, they are advised not to access or use the anakovacevic.pro<\/strong> website. Changes to the Privacy Statement take effect immediately upon publication. Continued use of the Platza d.o.o. website by the Customer and User after the changes come into effect constitutes confirmation and acceptance of the amended Privacy Statement. <\/p>\n\n

          Rules on the use of \u201ccookies\u201d<\/h3>\n\n

          Cookies and other tracking technologies may be used on the Platza d.o.o. website in various ways, for example to make the website function, to analyse traffic or for marketing purposes. <\/p>\n\n

          A cookie is a small data file that a website stores on a visitor\u2019s computer or mobile device. Cookies allow a website to \u201cremember\u201d the visitor\u2019s actions from previous visits. Most browsers allow cookies, but users can delete them at any time or configure their browser to block them. The most common reasons for using cookies are: identifying visitors, storing specific user preferences, helping with the input of information already entered during previous visits, collecting data for analysis and promotional campaigns. <\/p>\n\n

          Cookies can be classified as:<\/strong><\/p>\n\n

          Session cookies<\/strong> \u2013 stored on the computer and automatically deleted when the web browser is closed. They allow a website to obtain temporary data such as comments or items in the shopping cart. <\/p>\n\n

          Persistent cookies<\/strong> \u2013 remain in the web browser after closing and usually have an expiry date. anakovacevic.pro<\/strong> uses persistent cookies to facilitate access for registered users. They store data such as username and password, enabling the \u201cremember me\u201d functionality so that you do not have to enter your login details every time you visit anakovacevic.pro<\/strong>.First-party cookies \u2013 originate from the website you are visiting and may be temporary or permanent. They allow websites to store data used when the user returns to the website.Third-party cookies \u2013 several external services store limited cookies for users (Facebook, Instagram, Google Analytics, AdWords). These cookies are not set by anakovacevic.pro<\/strong> and are usually used to interpret user behaviour and for marketing purposes. <\/p>\n\n

          What options are available to you?<\/strong>In your browser settings (Internet Explorer, Safari, Firefox, Chrome, etc.) you can choose which cookies to accept and which to reject. The location of the settings depends on the type of browser. Use the \u201cHelp\u201d option in your browser to find the relevant settings.If you choose not to accept certain cookies, you may not be able to use some functions on the website. <\/p>\n\n

          PAYMENT<\/h3>\n\n

          Goods and services may be paid<\/strong> by general payment slip, bank transfer, bank remittance and internet banking.<\/p>\n\n

          You can make payment for purchased products in the following ways:<\/p>\n\n

            \n
          1. general payment slip<\/li>\n\n\n\n
          2. bank transfer (virman)<\/li>\n\n\n\n
          3. bank remittance<\/li>\n\n\n\n
          4. via internet banking<\/li>\n<\/ol>\n\n
            <\/div>\n\n

            Bank transfer (virman) \u2013 we recommend bank transfer to all customers who require an R1 invoice (business invoice). After you order the desired product, you will receive a pro forma invoice (by e-mail). After the payment has been recorded, we will send you the shipment and the R1 invoice. This payment method can also be used by customers ordering from abroad. <\/p>\n\n

            Netbanking \/ general payment slip<\/strong> \u2013 payment by general payment slip or netbanking is recommended for private individuals. After receiving the order, they receive an e-mail with an offer for payment (e-banking, payment at a bank, post office, etc.). If you pay by general payment slip or netbanking, the price will be increased by the shipping costs. Please make your payment within three working days, as after this period your order will be cancelled. We will send you the purchased products after receiving your payment. <\/p>\n\n

            Foreign orders<\/strong> \u2013 payment for orders from abroad can be made by bank transfer.<\/p>\n\n

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            Payment by general payment slip or netbanking<\/p>\n\n

            Payment details:<\/strong>Recipient: Platza d.o.o.<\/strong>, Milana Marjanovi\u0107a 1, 51215 Kastav<\/p>\n\n

            Model: 00 014 \u2013 xxxxx (order number)SWIFT: ESBCHR22XXX <\/p>\n\n

            IBAN: HR1724020061100875517Purpose of payment: Order no. xxxxx <\/p>\n\n

            Immediately upon receipt of your payment, we will send you the ordered books to the specified address.<\/p>\n\n

            Please send payment confirmation to: info@anakovacevic.pro<\/a><\/strong><\/p>\n\n

            DELIVERY<\/h3>\n\n

            Platza d.o.o.<\/strong> does not carry out delivery directly; delivery services are provided by external partners. Delivery services are agreed with the sales staff when concluding the purchase and apply in accordance with the terms of sale of Platza d.o.o.<\/strong> <\/p>\n\n

            The delivery cost is calculated when issuing the offer\/invoice, which lists the price of the purchased products and the delivery cost.<\/p>\n\n

            Delivery price list<\/strong>Shipping costs within Croatia: 2.92 \u20acFor orders over 25 \u20ac: free delivery (to addresses in Croatia and Bosnia and Herzegovina).<\/p>\n\n

            International deliveryWeight of shipment \u2013 Standard post:up to 250 g: 15.25 \u20acup to 500 g: 16.59 \u20acup to 1 kg: 19.24 \u20ac<\/p>\n\n

            Delivery time<\/strong>The delivery time for products stated to be in stock is 5 working days from the date of order confirmation, for the entire territory of the Republic of Croatia, except for products with a special note.<\/p>\n\n

            The delivery time for products stated to be in stock to Croatian islands is up to 7 working days.<\/p>\n\n

            In the event of a change in the delivery time or any other important circumstance for order execution, the customer will be informed by our customer service.<\/p>\n\n

            During sales and promotional campaigns, the delivery time may be extended up to 10 working days from receipt of the order.<\/p>\n\n

            Delivery time outside the Republic of CroatiaStandard post Airmail Neighbouring countries: 4\u20137 working days up to 4 working daysEurope: 10 working days up to 4 working daysRest of the world: up to 30 working days up to 10 working days<\/p>\n\n

            For each shipment, the recipient confirms receipt by signing the delivery note. In accordance with the Civil Obligations Act, by signing the delivery note the shipment is deemed to have been delivered undamaged, and the delivery service is released from any subsequent liability.If the recipient does not exist at the stated address or the address is unknown, the delivery service will attempt to contact the recipient to arrange the exact time and possibly another delivery address. If delivery is not possible, the shipment is returned to the warehouse of Platza d.o.o. <\/p>\n\n

            RETURNS AND COMPLAINTS<\/h3>\n\n

            CUSTOMER COMPLAINT<\/strong>The customer may submit a complaint to the Seller via e-mail at info@anakovacevic.pro<\/strong> or by post to the Seller\u2019s registered office. The Seller keeps received complaints and undertakes to respond to them and act upon them as soon as possible. <\/p>\n\n

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            RETURNS<\/strong>The Customer may unilaterally terminate the concluded Sales Contract within 14 days without giving any reason. If, based on the received offer, a contract has been concluded for several products and services, unilateral termination may relate to all purchased products and services, or only to some of them. <\/p>\n\n

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            UNILATERAL TERMINATION OF THE CONTRACT<\/h3>\n\n

            Calculating the deadline for unilateral termination of the contract<\/p>\n\n

            CONTRACT TERMINATION FORM<\/strong>The Customer may unilaterally terminate the concluded Sales Contract within 14 days without giving any reason. In order to exercise the right to unilateral termination of this Contract, the Customer must notify the Seller of their decision before the expiry of the deadline, by an unambiguous statement sent by post or e-mail, stating their name and surname, address, telephone number, fax number or e-mail address, and may use the attached form for unilateral termination of the contract. <\/p>\n\n

            The deadline for unilateral termination is 14 days from the day on which you or a third party specified by you, who is not the carrier, took possession of the first item or the first consignment of goods from the paid offer.<\/p>\n\n

            The Seller will send the Customer confirmation of receipt of the notice of unilateral termination without delay.<\/p>\n\n

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            Return of goods<\/h3>\n\n

            It is considered that you have fulfilled your obligation on time if, before the expiry of the deadline, you send or hand over the goods to us or to the person authorised by us to receive the goods.<\/p>\n\n

            Costs of returning goods<\/h3>\n\n

            The direct costs of returning the goods are borne by the customer.<\/p>\n\n

            Customer\u2019s liability for diminished value of the goods<\/h3>\n\n

            In the event of unilateral termination of the Contract, the Customer is liable to the Seller for any diminished value of the goods resulting from handling the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.<\/p>\n\n

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            Refund of the paid amount<\/h3>\n\n

            The refund of money received by the Seller on its transaction account (reduced by any applicable percentages) will be made only after the goods have been returned to the Seller or after the customer provides proof that the goods have been sent back to the Seller. Loss of or damage to the goods during transport to the Seller is borne by the customer. <\/p>\n\n

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            EU Online Dispute Resolution Platform<\/h3>\n\n

            If no agreement is reached between the Seller and the Customer, each party has the right to use the EU online dispute resolution platform available at the following link:Online Dispute Resolution (ODR) platform: EU platform<\/strong><\/p>\n\n

            DATA PRIVACY<\/h3>\n\n

            This Privacy Statement relates to the confidentiality of personal data collected during the registration of Customers of the anakovacevic.pro website and during the registration of Users who receive information about products and promotions of the anakovacevic.pro website. This Privacy Statement is an integral part of the General Terms and Conditions of Platza d.o.o. <\/p>\n\n

            Platza d.o.o., as the provider of online store services, adheres to applicable regulations aimed at protecting the privacy of its Customers and Users, in particular the EU General Data Protection Regulation (GDPR). This document describes how the data controller Platza d.o.o., Milana Marjanovi\u0107a 1, Kastav, Croatia processes personal data. <\/p>\n\n

            Customers and Users are advised to read all of the above in order to understand which data Platza d.o.o. collects and processes, for what purpose, on what legal basis, to whom the data is forwarded, which protection measures are applied and what their rights are regarding access, rectification, erasure and objection in relation to personal data processing.<\/p>\n\n

            All questions regarding data processing can be sent by e-mail to: info@anakovacevic.pro<\/p>\n\n

            By accepting this Privacy Statement (when registering as a Customer or subscribing to the newsletter), the Customer or User confirms that they have read, understood and accepted the terms of personal data processing as defined herein.<\/p>\n\n

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            Which personal data does Platza d.o.o. process?<\/h3>\n\n

            When registering as a Customer on the anakovacevic.pro website, the following data may be requested:<\/p>\n\n