Platza d.o.o. confirms all information in writing by e-mail in order to avoid any misunderstandings.

TERMS OF SALE

PRE-CONTRACTUAL INFORMATION
Here we provide all relevant information about us, the goods and services we offer through online sales, and the essential provisions of the contractual relationship that we will offer you in the Sales Agreement to be concluded with you if you accept our offer and pay the requested amount.
These Terms have been prepared in accordance with the applicable regulations of the Republic of Croatia and the European Union, in particular the Consumer Protection Act, the Civil Obligations Act, the Electronic Commerce Act, the Services Act, and other applicable regulations.

Orders in the online store of Platza d.o.o. may be placed only by adults.

Information about the Seller

1.1. PLATZA društvo s ograničenom odgovornošću za trgovinu i usluge (PLATZA limited liability company for trade and services), OIB: 99434844018, Registered office: Kastav, Milana Marjanovića 1, Court where the company is entered in the Court Register: Commercial Court in Rijeka, Registration number: 040390574 (hereinafter: the Seller).

1.2. anakovacevic.pro is the name of the online store through which the Seller offers goods and services to customers.
The web address of the store is anakovacevic.pro.
E-mail address: info@anakovacevic.pro
Telephone: 099 400 9972.

1.3. Working hours and communication with customers are carried out via e-mail, on working days from 9:00 to 17:00.

1.4. The Seller is registered for the sale of goods and services via the internet.

1.5. The Seller’s IBAN is HR1724020061100875517.

Buyer

The Buyer may be a natural person — a consumer purchasing products outside their business activity — as well as a legal entity, sole trader, or another legal person. The rights prescribed by the Consumer Protection Act apply exclusively to consumers within the meaning of the applicable regulations.

Offer of Products and Services

All goods and services offered by the Seller are listed on the website anakovacevic.pro. Information on products offered on anakovacevic.pro is taken from the labels of each product, the internal instructions of the products, or from materials (brochures, leaflets, web pages) prepared by the manufacturer, importer or supplier of each product. The photographs are provided by the manufacturer or supplier and do not necessarily have to be identical to the delivered product. We strive to provide as accurate and detailed information as possible about each product. We reserve the right to errors in the description or photograph of an individual product. Platza d.o.o. reserves the right to change information (including product prices and special offers) on the website without prior notice. For each product, the customer expresses interest by filling in a form, and the price is determined in advance and stated in the offer to the customer on the basis of the customer’s defined parameters (e.g. their address) and based on the number of books they wish to purchase.

PRODUCT INFORMATION – DESCRIPTIONS, IMAGES
For each product we strive to present to the customer, as thoroughly as possible, the appearance and characteristics of the product through images and descriptions.
We obtain images, descriptions and data from the manufacturer, representative and/or importer of the product.

TYPES OF PAYMENT
Goods and services can be paid by: general payment slip, bank transfer, bank remittance and internet banking.

PRICE
All prices are expressed in euros (EUR) and include VAT, unless otherwise stated.

OFFER
At the Buyer’s request, the Seller issues an offer stating the list of requested and available goods and services, the delivery period, and the value of the offer. The delivery period stated in the offer begins to run from the date on which the funds are received in the transaction account.

SALES CONTRACT
On the basis of this pre-contractual notice and the executed payment, the Seller delivers to the customer a Sales Contract together with the invoice for the goods and services paid. The contract is sent by e-mail.
The contract is considered concluded upon the customer’s payment of the total amount stated in the offer.

UNILATERAL TERMINATION OF THE CONTRACT

Download our CONTRACT TERMINATION FORM (PDF)

Calculating the deadline for unilateral termination of the contract
The concluded Sales Contract may be unilaterally terminated by the Customer within 14 days without giving any reason. If, on the basis of the received offer, a contract has been concluded for several products and services, unilateral termination of the contract may be made in full for all purchased products and services, or only for some of them.
In order for the Customer to exercise the right to unilateral termination of this Contract, they must notify the Seller of their decision to unilaterally terminate the contract before the expiry of the deadline, by means of an unambiguous statement sent by post or by e-mail, stating their name and surname, address, telephone number, fax number or e-mail address, and may also use the attached sample form for unilateral termination of the contract contained in this section.
The deadline for unilateral termination is 14 days from the day on which you or a third party specified by you, who is not the carrier, took possession of the first item or the first consignment of goods from the paid offer.
The Seller will send the Customer confirmation of receipt of the notice of unilateral termination without delay.
Return of goods
It is considered that you have fulfilled your obligation on time if, before the expiry of the above deadline, you send or hand over the goods to us or to a person authorised by us to receive the goods. In the case of withdrawal from a purchase where the goods are already on the way, the shipping costs are borne by the customer.
Costs of returning goods
The direct costs of returning the goods are borne by the customer.
Buyer’s Liability for Any Reduction in the Value of the Goods
In the event of unilateral termination of the Agreement, the Buyer shall be liable to the Seller for any reduction in the value of the goods resulting from handling the goods, except for handling that was necessary to establish the nature, characteristics, and functionality of the goods. This primarily refers to a reduction in the value of the goods due to the return of the goods without the original packaging, or due to the destruction of the original packaging, visible wear, or damage to the item caused by using the product in a manner that is not consistent with normal use. The Buyer is liable for any reduction in the value of the product resulting from handling the product beyond what was necessary to establish the nature, characteristics, and functionality of the product.
The reduction of the refunded amount of payments received does not apply in cases where the Buyer returns the product because they have established that it is defective, all in accordance with the declared properties and functions of the product and in line with the Buyer’s rights.
The Buyer is obliged to return the product no later than within 14 days from the date stated in the written request for unilateral termination of the Agreement.
Refund of the Amount Paid to the Seller’s Transaction Account
The Seller shall refund the amount received in its transaction account — reduced by any proportionate costs arising from damage to the product caused by the Buyer’s negligence — only after the goods have been returned to the Seller or after the Buyer provides proof that the goods have been sent back to the Seller.
The Buyer bears the risk of loss of or damage to the goods during transport to the Seller.
Unilateral termination of the Agreement is not possible in the following cases:
The Buyer may not request termination of the Agreement for an ordered product that was ordered from the manufacturer and/or importer on the basis of the Buyer’s specifications and that had to be manufactured specifically for the Buyer, meaning it is not a standard product kept in stock by the manufacturer and/or importer, of which the Buyer was informed by the Seller, if such product has already been manufactured or if the Seller can no longer cancel its production.
The Buyer may not return the product and/or request termination of the Agreement if the Buyer has physically damaged the product or, through careless handling, caused functional damage to the product or its destruction.
The Customer may not request termination of the contract after the expiry of the deadline provided for termination of the contract under these terms.
Dispute Resolution
In the event of a possible dispute between the Buyer and the Seller, the Buyer may submit a written complaint to the Seller. If the dispute cannot be resolved by direct agreement, the Buyer may initiate proceedings before the competent body for alternative resolution of consumer disputes in the Republic of Croatia, or contact the competent consumer protection authority.

Collection/Acceptance of Goods
The Buyer is advised to inspect the external condition of the package when accepting the shipment. If the shipment is visibly damaged, it is recommended that the Buyer refuse acceptance or request that the delivery service draw up a report.
If, after accepting the shipment, the Buyer establishes that the product was damaged during transport, the Buyer is kindly requested to notify the Seller thereof as soon as possible, preferably by providing photographs of the product, the packaging, the order number, and a brief description of the damage. This does not affect the Buyer’s statutory rights arising from liability for material defects.
In the case of hidden damage — internal damage, external damage under the packaging, etc. — the Buyer is obliged to keep the original packaging for the purpose of inspecting it at the location of the physical damage incurred. If it is established that the packaging is damaged at the place where the purchased item is also damaged, the complaint will not be accepted, as the damage should have been noticed upon acceptance of the goods.
If the Buyer notices that the product is damaged, the Buyer must refuse acceptance of such product and must not sign the document confirming acceptance of the product.
We warn that, due to improper handling during transport, the product may break while the packaging itself remains undamaged. The appearance of undamaged packaging is not a guarantee that an undamaged product has been delivered. If the Buyer signs for acceptance of the goods without objections and subsequently notices the damage, the delivery services will not accept responsibility for the damage and will reject any such complaint concerning subsequently discovered damage as unfounded.
If the customer refuses to accept the shipment because of damage (does not sign the acceptance), we must be contacted immediately and we will ensure that a new product is delivered to the customer as soon as possible.
Liability for Material Defects and Warranty Statement
We guarantee the Buyer all rights to which they are entitled under the Civil Obligations Act and the Consumer Protection Act. The manufacturer and/or importer guarantees the proper functioning of the product. The Seller shall provide the Buyer with all possible assistance in securing the rights to which the Buyer is entitled by law.
The Seller is liable for material defects of the product in accordance with the applicable regulations of the Republic of Croatia. A material defect exists in particular if the product does not correspond to the description, type, quantity, or quality, if it is not suitable for ordinary use, if it does not have the properties that were expressly agreed or that the Buyer may reasonably expect, or if it has not been delivered with the necessary instructions, packaging, or other accompanying elements.
A Buyer who has notified the Seller of the defect in due time has the rights prescribed by the Civil Obligations Act, including the right to request the removal of the defect, replacement of the product, a proportionate reduction in price, or termination of the contract, depending on the circumstances of the individual case.
Informing the Buyer on the Progress of Contract Fulfilment
The Seller shall inform the Buyer in writing — as a rule, by e-mail — of each stage of performance of the concluded Sales Agreement by notifying the Buyer of:
– receipt of payment
– delivery of the invoice and the text of the Sales Agreement, which is fully aligned in all its provisions with this Pre-Contractual Information and which was concluded with the Buyer by the Buyer’s payment of the offer
– readiness of the goods for collection or delivery
– the progress of the transport route of the goods
– all subsequent support and inquiries requested or submitted by the Buyer in exercising their rights.
The Sales Agreement is concluded as a one-time distance contract. It is deemed to have been concluded at the moment when the Buyer accepts the Seller’s offer and pays the agreed amount, unless otherwise stated in the offer.
The Agreement terminates upon the fulfilment of the obligations of both contracting parties, namely upon payment and delivery of the product, except in the case of unilateral termination of the Agreement or other cases provided for by law.

MORE DETAILED INFORMATION ON TERMS OF SALE

Ordering goods
Goods are ordered via an electronic form on the website anakovacevic.pro – Portfolio – Naruči (Order) – Pošaljite upit za knjigu (Send an enquiry for a book), after which communication with the customer continues via e-mail and all delivery parameters are agreed (type of goods, quantity, etc.).
Upon receiving the order, the Seller contacts the customer and checks whether the order can be fulfilled and the customer’s status, and agrees on the delivery deadline, delivery terms and method of payment. After the customer confirms their order on the basis of the final Offer from the Seller and executes the agreed payment, the order is considered final and the Seller proceeds with delivery of the goods according to the agreed terms.
Price of goods
The valid price of the goods for the customer will be stated in the offer after the Seller receives the customer’s e-mail expressing interest in a particular product.
Completed payment is deemed to be the day when, after the customer confirms the order and pays the Seller’s invoice, the Seller confirms receipt of the payment and debits the customer’s account for the final agreed purchase amount.
Delivery costs
The cost of delivery of goods is paid by the customer according to the current price list of the engaged carrier. The delivery cost is stated in the offer before payment and order confirmation.
Delivery
The Seller delivers the goods to the customer in accordance with the issued offer.
The customer becomes the owner of the goods after having fully paid for the goods and delivery costs and signed the delivery documentation.

The goods may be collected from the Seller by a designated service (legal entity) or individual at the address indicated by the Seller. The data that the customer sends to the Seller by e-mail regarding the appointed service/individual is considered to be a power of attorney issued by the customer. The authorised service/individual confirms receipt of the goods on the Seller’s or carrier’s delivery note by affixing a stamp and signature, and by stating the identification document number of the person who collected the goods.

By signing, the Buyer/authorised person confirms the quantity of the goods accepted, the undamaged condition of the packaging, and the undamaged condition of the product itself.
If the recipient notices any damage or shortage of goods, they must contact the Seller before signing the delivery note and then proceed in accordance with the Seller’s instructions.

After the customer signs the delivery note and/or other dispatch document without remarks, they fully assume the risk of possible damage to the product and may not subsequently claim damage against the Seller on this basis, except where the damage is of such a nature that it could not have been detected by normal care when unpacking the product upon receipt. Such damage must be reported to the Seller without delay, and in any case before the product is used and within 3 days of receipt of the product.

The customer has the right and duty to check the product before taking delivery (whether collecting personally at the warehouse or at the time of delivery).

For goods sent by the Seller using a delivery service chosen by the Customer, the risk of damage and/or shortage of goods or non-delivery of the entire shipment passes to the Customer at the moment the Customer’s delivery service signs that they have collected the goods in accordance with the specification and in undamaged packaging. The customer must immediately notify the Seller of incomplete delivery, damage or non-delivery. The Seller will provide all possible assistance to the customer in claiming compensation from their chosen delivery service (by providing documentation showing the quantity and condition of the goods handed over for delivery).

If the Buyer does not collect the registered shipment within 7 (seven) days from the date of the notice of collection, the shipment shall be returned to the Seller.
If the Buyer has once, without justified reason, failed to collect the dispatched goods and they are returned to the Seller, the Seller reserves the right, in the event of repeated non-collection by the Buyer, to additionally charge the actual costs of the unsuccessful delivery.

In the event of a justified complaint, and if delivery of an identical item is not possible, the Seller shall offer the Buyer a replacement product. If the Buyer does not accept it, the Seller shall, without delay, refund the full amount received that the Buyer paid to the Seller’s transaction account.

Costs of Using Means of Distance Communication

The Seller does not charge any additional costs for the use of means of distance communication. The Buyer bears the usual costs of using the internet, telephone, or e-mail according to the tariffs of their service providers.

Sales Contract

The Seller and the Buyer have concluded the Sales Agreement by mutual acceptance of the Order and the Offer and by the Buyer’s full payment for the goods.
In the event of disagreements, the Seller and the Buyer shall primarily endeavour to resolve the issue by mutual agreement and through the EU dispute resolution platform. If this is not possible, the jurisdiction of the court in Rijeka shall be agreed.

PAYMENT

Goods and services may be paid by general payment slip, bank transfer, bank remittance and internet banking.

You can make payment for purchased products in the following ways:

general payment slip
bank transfer (virman)
bank remittance
via internet banking

Bank transfer (virman) – we recommend bank transfer to all customers who require an R1 invoice (business invoice). After you order the desired product, you will receive a pro forma invoice (by e-mail). After the payment has been recorded, we will send you the shipment and the R1 invoice. This payment method can also be used by customers ordering from abroad.

Netbanking / general payment slip – payment by general payment slip or netbanking is recommended for private individuals. After receiving the order, they receive an e-mail with an offer for payment (e-banking, payment at a bank, post office, etc.). If you pay by general payment slip or netbanking, the price will be increased by the shipping costs. Please make your payment within three working days, as after this period your order will be cancelled. We will send you the purchased products after receiving your payment.

Foreign orders – payment for orders from abroad can be made by bank transfer.

Payment by general payment slip or netbanking

Payment details:
Recipient: Platza d.o.o., Milana Marjanovića 1, 51215 Kastav

Model: 00 014 – xxxxx (order number)
SWIFT: ESBCHR22XXX

IBAN: HR1724020061100875517
Purpose of payment: Order no. xxxxx

Immediately upon receipt of your payment, we will send you the ordered books to the specified address.

Please send payment confirmation to: info@anakovacevic.pro

DELIVERY

Platza d.o.o. does not carry out delivery directly; delivery services are provided by external partners. Delivery services are agreed with the sales staff when concluding the purchase and apply in accordance with the terms of sale of Platza d.o.o.

The delivery cost is calculated when issuing the offer/invoice, which lists the price of the purchased products and the delivery cost.

Delivery price list
Shipping costs within Croatia: 2.92 €
For orders over 25 €: free delivery (to addresses in Croatia and Bosnia and Herzegovina).

International delivery
Weight of shipment – Standard post:
up to 250 g: 15.25 €
up to 500 g: 16.59 €
up to 1 kg: 19.24 €

Delivery time
The delivery time for products stated to be in stock is 5 working days from the date of order confirmation, for the entire territory of the Republic of Croatia, except for products with a special note.

The delivery time for products stated to be in stock to Croatian islands is up to 7 working days.

In the event of a change in the delivery time or any other important circumstance for order execution, the customer will be informed by our customer service.

During sales and promotional campaigns, the delivery time may be extended up to 10 working days from receipt of the order.

Delivery time outside the Republic of Croatia
Standard post Airmail
Neighbouring countries: 4–7 working days up to 4 working days
Europe: 10 working days up to 4 working days
Rest of the world: up to 30 working days up to 10 working days

For each shipment, the recipient confirms receipt by signing the delivery note. In accordance with the Civil Obligations Act, by signing the delivery note the shipment is deemed to have been delivered undamaged, and the delivery service is released from any subsequent liability.
If the recipient does not exist at the stated address or the address is unknown, the delivery service will attempt to contact the recipient to arrange the exact time and possibly another delivery address. If delivery is not possible, the shipment is returned to the warehouse of Platza d.o.o.

RETURNS AND COMPLAINTS

BUYER’S COMPLAINT
The Buyer may submit a complaint to the Seller by e-mail at info@anakovacevic.pro or by post to the address of the Seller’s registered office.
The Seller keeps records of received complaints and undertakes to respond to them and act upon them.
The Seller shall respond to a written complaint in writing no later than within 15 days from the date of receipt of the complaint, using the same communication channel through which the complaint was received, unless otherwise agreed with the Buyer.

RETURNS
The Customer may unilaterally terminate the concluded Sales Contract within 14 days without giving any reason. If, based on the received offer, a contract has been concluded for several products and services, unilateral termination may relate to all purchased products and services, or only to some of them.

It is considered that you have fulfilled your obligation on time if, before the expiry of the deadline, you send or hand over the goods to us or to the person authorised by us to receive the goods.

COSTS OF RETURNING THE GOODS

The direct costs of returning the goods are borne by the customer.

BUYER’S LIABILITY FOR ANY REDUCTION IN THE VALUE OF THE GOODS

In the event of unilateral termination of the Contract, the Customer is liable to the Seller for any diminished value of the goods resulting from handling the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

REFUND OF THE AMOUNT PAID

The refund of money received by the Seller on its transaction account (reduced by any applicable percentages) will be made only after the goods have been returned to the Seller or after the customer provides proof that the goods have been sent back to the Seller. Loss of or damage to the goods during transport to the Seller is borne by the customer.

Out-of-Court Dispute Resolution

In the event of a possible dispute between the Buyer and the Seller, the Buyer may submit a written complaint to the Seller. If the dispute cannot be resolved by direct agreement, the Buyer may initiate an out-of-court consumer dispute resolution procedure (ADR) before one of the bodies for alternative resolution of consumer disputes that are competent and entered in the register of the Ministry of Economy and Sustainable Development of the Republic of Croatia.

The list of authorised bodies for alternative resolution of consumer disputes is available on the official website of the competent ministry.

Applicable Law and Jurisdiction

These General Terms and Conditions of Business and Purchase, as well as all contractual relationships between the Buyer and the Seller, shall be governed by the law of the Republic of Croatia.

The competent authority responsible for inspection supervision is the market inspection of the State Inspectorate.

DATA PRIVACY

This Privacy Statement relates to the confidentiality of personal data collected during the registration of Customers of the anakovacevic.pro website and during the registration of Users who receive information about products and promotions of the anakovacevic.pro website. This Privacy Statement is an integral part of the General Terms and Conditions of Platza d.o.o.

Platza d.o.o., as the provider of online store services, adheres to applicable regulations aimed at protecting the privacy of its Customers and Users, in particular the EU General Data Protection Regulation (GDPR). This document describes how the data controller Platza d.o.o., Milana Marjanovića 1, Kastav, Croatia processes personal data.

Customers and Users are advised to read all of the above in order to understand which data Platza d.o.o. collects and processes, for what purpose, on what legal basis, to whom the data is forwarded, which protection measures are applied and what their rights are regarding access, rectification, erasure and objection in relation to personal data processing.

All questions regarding data processing can be sent by e-mail to: info@anakovacevic.pro

By accepting this Privacy Statement (when registering as a Customer or subscribing to the newsletter), the Customer or User confirms that they have read, understood and accepted the terms of personal data processing as defined herein.

Which personal data does Platza d.o.o. process?

When registering as a Customer on the anakovacevic.pro website, the following data may be requested:

name and surname
address (including postal code and town)
e-mail address
telephone number
username and password

The Customer confirms consent for data processing by clicking the login/registration button.

Providing personal data is voluntary, but certain services cannot be used without providing them (e.g. purchase, delivery, invoicing).

Automatically collected technical data may include: IP address, date and time of access, browser, device, operating system, language settings, viewed pages and clicks on the website.

For what purposes does Platza d.o.o. process personal data?

Customers’ personal data are processed for the following purposes:

secure user authentication
execution of contracts for the purchase of products and services
delivery of goods and communication with the customer
issuing invoices and resolving complaints
data processing to improve user experience and offers

Personal data of newsletter Users are processed for:

sending information about products, promotions and benefits
invitations to participate in surveys, prize competitions and marketing activities
analysis of interests in order to make the offer as relevant as possible

Platza d.o.o. does not collect data on children under 16 years of age. If such data are discovered, they will be deleted without delay.

Legal basis for data processing

The Customer gives consent by clicking to accept the General Terms and this Privacy Statement.
The newsletter User gives consent by entering their e-mail address and confirming their subscription.
Consent can be withdrawn at any time by sending a request to info@anakovacevic.pro.

Sharing of personal data

Customers’ data may be shared only with:

delivery services for parcel delivery
service centres in the event of complaints and repairs
providers of IT, ERP and CRM services that maintain technical systems
the bank for payment purposes

Platza d.o.o. does not sell or transfer personal data to third parties for marketing purposes.

Data retention period

Data of registered Customers are kept as long as the user account is active + 6 months.
Data of newsletter Users are kept as long as the subscription is active.
The Customer may request deletion of data at any time.

Rights of Customers and Users

You have the right to:

access your personal data
rectify or update data
erasure (“right to be forgotten”)
object to data processing
withdraw consent
lodge a complaint with the supervisory authority (AZOP)

To exercise these rights, simply send a request to: info@anakovacevic.pro

Data security

The website uses SSL encryption and other technical and organisational protection measures.
Nevertheless, no system can guarantee absolute security, so users are advised to be careful when storing their own passwords and data.

Changes to the Privacy Statement

The Statement may be amended by publishing a new version on the anakovacevic.pro website.
Use of the website after the publication of changes constitutes acceptance of the new terms.

Cookie policy

The website uses cookies for technical, analytical and marketing purposes.
The user may disable them in the browser settings, but some functions of the website may then not work.

Supported cookie types:

session cookies
persistent cookies
first-party and third-party cookies
analytical and marketing cookies (e.g. Google Analytics, Meta Pixel)

The user can manage cookies through browser settings (Firefox, Chrome, Safari, Edge, etc.).

Frequently Asked Questions

How to buy on our website
On the page anakovacevic.pro – Portfolio – Naruči – Pošaljite upit za knjigu (Send an enquiry for a book) you fill in the required data, after which we contact you by e-mail to issue a pro forma invoice/offer and agree on delivery details.

Goods and services may be paid by general payment slip, bank transfer, bank remittance and internet banking.

Copyright

All materials published on the website anakovacevic.pro, including texts, photographs, graphics, design, logos, product displays, descriptions, translations, and other content, are protected by copyright and/or other intellectual property rights.
Copying, downloading, reproducing, distributing, or using the content without the prior written approval of the rights holder is not permitted, unless otherwise provided by law.