Privacy Policy

Platza d.o.o., Milana Marjanovića 1, 51215 Kastav, PIN: 99434844018, Croatia, e-mail: info@anakovacevic.pro (hereinafter: Platza, the company or the controller) respects your privacy and processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Act on the Implementation of the General Data Protection Regulation, and other applicable regulations of the Republic of Croatia and the European Union.

This Privacy Policy explains which personal data we collect, for which purposes we process it, on which legal bases,
with whom we share it, how long we retain it, and what rights you have in relation to your personal data.

This Privacy Policy is available to users at all times on the website for the purpose of providing information on the processing of personal data when using the website and the services of Platza d.o.o.

1. Controller

Platza d.o.o.
Milana Marjanovića 1
51215 Kastav
Croatia
OIB: 99434844018
E-mail: info@anakovacevic.hr

2. Which personal data we collect

Depending on how you use our website and our services, we may collect the following categories of personal data:

• identification data, such as first and last name
• contact data, such as delivery and/or billing address, e-mail address and telephone number
• order and payment data, such as ordered products, order amount, payment method, data required for issuing an invoice, order status, data on returns, complaints or withdrawal from the contract
• communication data, such as the content of inquiries, objections, complaints and other communication you have with us by e-mail, telephone or via the contact form
• user account data, if we enable registration of a user account
• technical data and data on the use of the website, such as IP address, device type, browser type, language, date and time of access, pages viewed and basic records of website use
• data collected through cookies and similar technologies, in accordance with your choices and our Privacy Policy

We do not collect special categories of personal data, unless you exceptionally provide them to us yourself and there is an appropriate legal basis for doing so.

3. How we collect data

We collect personal data:

• directly from you, when you place an order, fill in a form, send an inquiry or submit a complaint
• automatically, when you use our website, through cookies and similar technologies
• from our contractual partners when this is necessary for the performance of a contract, for example from payment and delivery service providers, to the extent necessary for processing the order, payment, return or complaint

4. Purposes of processing and legal bases

We process your personal data only when there is an appropriate legal basis for doing so or when we have obtained your consent through your consent statement.

4.1. Performance of a contract and taking steps prior to entering into a contract

We process your data in order to:

• receive and process your order
• deliver the ordered products
• issue an offer and an invoice
• enable payment collection and recording of payments
• respond to inquiries related to an offer, order or products
• handle returns, complaints, objections and withdrawal from the contract
• enable the use of a user account, if this option is available

The legal basis for this processing is the performance of a contract or taking steps at your request prior to entering into a contract.

4.2. Compliance with legal obligations

We process certain data in order to comply with legal obligations arising from regulations, particularly in the areas of accounting, taxation, consumer protection and handling objections.

The legal basis for this processing is compliance with the legal obligation of the controller.

4.3. Legitimate interest

We process certain data on the basis of our legitimate interest, provided that such interests are not overridden by your rights and freedoms. This may include:

• ensuring information and network security and preventing misuse of the website
• keeping internal records and business administration
• defending and exercising legal claims
• basic analytics of business operations and sales in aggregated form

When we rely on legitimate interest, we take into account your rights and expectations and allow you to object to such processing where applicable.

4.4. Consent

On the basis of your consent, we may process data for:

• sending newsletters, promotional offers and marketing notices by e-mail, SMS or other electronic means, where such consent exists
• using analytical, functional and marketing cookies that are not necessary for the operation of the website
• personalized marketing and remarketing, if such activities are used and if you have consented to them

You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5. Recipients and categories of recipients of personal data

We may share your personal data only when this is necessary and in accordance with regulations, with the following categories of recipients:

• delivery and logistics service providers
• payment service providers and payment processors, including Stripe, when this is necessary for processing payments
• accounting, tax and legal service providers
• IT support, hosting, website maintenance and security system service providers
• e-mail, newsletter and customer support service providers
• competent authorities and institutions when we are required to do so by law

We enter into appropriate personal data processing agreements with all processors with whom we cooperate, where necessary.

6. Transfer of data outside the European Economic Area

As a rule, we strive to process personal data within the European Economic Area (EEA). If individual service providers we use process data outside the EEA, such transfer is carried out only if there is an appropriate protection mechanism in accordance with the GDPR, for example:

• an adequacy decision of the European Commission
• standard contractual clauses
• other appropriate protection mechanisms permitted by applicable regulations

For additional information on possible transfers outside the EEA, you may contact us at info@anakovacevic.pro.

7. Personal data retention period

We retain personal data only for as long as necessary to achieve the purpose for which it was collected, except where we are legally required to retain it for a longer period.

As a rule:

• data related to orders, invoices and other accounting documents are retained for as long as required by accounting, tax and other applicable regulations
• data related to the contractual relationship are retained for the duration of the contractual relationship and thereafter for as long as necessary for the establishment or defence of legal claims
• data from inquiries and user communication are retained for as long as necessary to process the inquiry and for a reasonable period thereafter for record-keeping purposes and the protection of legal interests
• data processed on the basis of consent are retained until the withdrawal of consent, unless they need to be retained for a longer period on another legal basis
• data collected through cookies are retained for the periods specified in our Privacy Policy.

After the expiry of the relevant period, the data are deleted, anonymized or securely archived, unless there is a legal basis for further retention.

8. Cookies and similar technologies

Our website uses cookies and similar technologies for the technical functioning of the website, improving the user experience, analytics and, where applicable, marketing.

Necessary cookies are used without consent if they are required for the operation of the website. Analytical, functional and marketing cookies are used only if you have given your consent, where such consent is required.

Use of Cookies

In order for the website www.anakovacevic.pro to function properly and to allow it to be improved with the aim of enhancing your browsing experience, it is necessary to store a minimal amount of information (cookies) on your computer or mobile device. By using this website, you consent to the use of cookies; if you block them, you may still browse the website, but some of its features will not be functional. If you wish to avoid the use of cookies, you need to adjust your computer settings so that cookies from websites are deleted and/or so that you are notified when cookies are stored on your computer.

Types of Cookies We Use

Temporary cookies (session cookies) – these are temporary cookies that expire (and are automatically deleted) when you close your internet browser. We use these cookies to enable access to content and commenting (things you need to do when you log in with your data on the website).
Persistent cookies – these usually have an expiry date far in the future and will remain in your browser until they expire or until you manually delete them. We use persistent cookies to better understand users’ habits, so that we can improve the website according to your habits. This information is anonymous – we do not see individual user data.

Are there any third-party cookies on the website?

There are several external services that store limited cookies for the user. These cookies are not set by this website, but some of them serve the normal functioning of certain features that make it easier for users to access content. We currently enable:
Traffic measurement
Platza d.o.o. uses the Google Analytics service for traffic measurement.
If you wish to prevent the above service from storing your cookies, you can block it at the following link: https://tools.google.com/dlpage/gaoptout

Which cookies we use

Necessary cookies

Statistical cookies

Additional Information on Disabling Cookies

Several websites allow disabling cookies for different services.
More information can be found at:
http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/

9. Security of personal data

We take appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

These measures include, depending on the nature of the processing, access control, system protection, security protocols, restricting access to data to authorized persons, and cooperation with reliable processors.

10. Rights of data subjects

In relation to your personal data, under the conditions prescribed by the GDPR, you have the following rights:

• the right of access to personal data
• the right to rectification of inaccurate or incomplete data
• the right to erasure of personal data (the right to be forgotten)
• the right to restriction of processing
• the right to data portability
• the right to object to processing based on legitimate interest
• the right to withdraw consent at any time, where the processing is based on consent
• the right to object to processing for direct marketing purposes
• the right to lodge a complaint with the supervisory authority

To exercise your rights, you may contact us at: info@anakovacevic.pro.

For the protection of your data, we may request additional identity verification before acting on the request. Platza d.o.o. must respond to your request within one month, with the possibility of extending this period by an additional two months in complex cases, with notification within the first month.

11. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your personal data is contrary to regulations, you have the right to lodge a complaint with the competent supervisory authority.

In the Republic of Croatia, the supervisory authority is:

Agencija za zaštitu osobnih podataka (AZOP)
Ulica Metela Ožegovića 16
10000 Zagreb
E-mail: azop@azop.hr
Web: https://azop.hr

12. Children and minors

Our website and online store are not intended for children under the age of 16. We do not knowingly collect personal data of children under the age of 16 on the basis of the child’s consent. If we become aware that personal data of a child under the age of 16 has been provided to us without the appropriate consent or approval of a parent or legal guardian, we will take appropriate measures to delete such data. Parents or legal guardians may contact us in this regard at info@anakovacevic.pro.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time in order to align it with legal changes, changes in our business, or changes in the way personal data is processed.

The current version will always be published on our website, together with the date of publication or last amendment.

Date of last change: 17.07.2026

http://www.allaboutcookies.org/ i http://www.youronlinechoices.eu/.